FAQ

Porté is an online boutique specializing in vintage and second-hand clothing and accessories. We carefully select each item to offer unique, high-quality pieces that are both stylish and sustainable.

To place an order, simply select the item you want, choose the correct size if applicable, and click “Add to Cart.” Once you've added all your desired items, proceed to checkout, where you’ll be asked for shipping and payment details. After completing your order, you’ll receive a confirmation email with the details.

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express
• PayPal
• ApplePay
• Shopify Shop

Yes, we offer international shipping (European Union). Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.

Delivery times vary depending on your location and chosen shipping method. Once your order is shipped, you’ll receive a tracking number to follow its journey.

Yes, we accept returns under certain conditions:

• The item must be returned within 14 days of delivery.
• The item must be in its original condition, unworn, and with any tags still attached. Please note that return shipping costs are the responsibility of the customer. For more details on our return policy, visit our Returns & Exchanges page.

Each vintage item on Porté is unique. We carefully inspect and provide detailed descriptions and images for every piece to ensure transparency. Any signs of wear or imperfections will be noted in the product description.

We provide measurements for each item to help you find the best fit. Since vintage sizing may differ from modern sizing, we recommend comparing the provided measurements with a similar item you own. If you have any questions, feel free to contact us.

To preserve the quality of your vintage pieces, we recommend following these care instructions:

• Dry clean or hand wash, depending on the fabric
• Avoid direct sunlight when drying
• Store in a cool, dry place

Once your order is placed, we process it quickly to ensure a timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible through our contact form. We’ll do our best to accommodate your request, but we cannot guarantee changes after processing.

Our customer service team is here to help! For any questions or concerns, please reach out to us through our Contact page. We aim to respond within 24 hours.